Pre-release installer: Update 2 7-JAN: A pre-release version 2: We’ve tested it and sent it out to others that have experienced the crash and if all signs point to it being resolved, we’ll get the fix out for all soon. If you’re willing to try a pre-release version, this might remedy the crash issue you’re seeing. (1) We have a fix for the capture crash that was occurring with some websites/applications. Update 1 7-JAN: A pre-release version to fix capture crashes has been released Both SnagIt 20 installed on the same computer. I also rebooted my PC and continued with my tests. (5) After SnagIt 2022 had successfully installed, I proceeded to thoroughly test SnagIt 2022.
(4) Once the Remove action has completed run the installer again and install SnagIt 2022. If the installer still thinks that SnagIt 2022 is installed, click Remove from the options presented to you by the SnagIt 2022 installer. (3) Next download and run the SnagIt 2022 installer: I want to install SnagIt 2022 along side SnagIt 2021. I did not uninstall SnagIt 2021 from my system. Check Add or remove programs to make sure SnagIt 2022 has been removed, if not, uninstall it from Add or remove programs. (2) Check Add or Remove Programs to ensure SnagIt 2022 has been removed.Įven though I had uninstalled SnagIt 2022, the installer still thought it was installed. (1) Use Task Manager to terminate any SnagIt processes.Ĭheck for any SnagIt background processes too and terminate these: Note that these steps may not work for everyone. Recently, after having a live chat with TechSmith support on 28th December, I’ve had SnagIt 2022 running now without issue for the past three days (as of ) on Windows 10 (v21H2 Build 19044.1415).īelow is the summary of the actions that were needed to get it working. As a result I removed SnagIt 2022 and returned to using SnagIt 2021. There are a number of reports on TechSmith’s user forums about these post-upgrade problems. I found that this version was not very stable: capture a screenshot – doesn’t appear in the editor, print screen shortcut keys stops working, frequent crashes when attempting to capture. It seems that a number of SnagIt users have experienced problems after upgrading to the latest version of SnagIt 2022.
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