The firmware file will have a long name with a. Make sure you download the latest firmware and that it’s for the right product. The firmware for the printer downloaded from HP What you will need to update the firmware: Here’s a screenshot of the firmware reflected on the printer’s Web interface after I updated it: The instructions on how to update the firmware can be found on the HP’s product support page for the printer. Here’s a look at the firmware version before the update on the printers Web interface: I arranged with the user to put up an ‘out of order’ sign on the printer so no one disturbs it while I’m working on it remotely. I wanted to take ownership of the task and see it through to resolution myself. Normally, something like this would have been passed onto the Desktop Team but I was curious to learn that the firmware could be updated remotely via FTP and wanted to this job to myself. It is a HP Color LaserJet CP4525.Ī quick look on the products support page on the HP website suggested the printer’s firmware needed to be updated. Printer xyz is showing the error message ‘Resend Upgrade’. I came across an interesting incident on on our IT service management software (Service-Now) which was a nice change from the usual stuff I come across.
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